At AVRYai ("we," "us," "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI receptionist service and website (collectively, the "Service").
By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.
1. Information We Collect
1.1 Information You Provide Directly
We collect information that you voluntarily provide to us when you:
- Create an Account: Name, email address, phone number, company name, billing information
- Contact Us: Name, email address, phone number, message content
- Use Our Service: Call recordings, transcripts, appointment data, caller information, custom greetings and scripts
- Subscribe to Our Service: Payment information (processed securely through third-party payment processors)
1.2 Information Collected Automatically
When you access our Service, we automatically collect certain information, including:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on pages, links clicked, features used
- Call Data: Call duration, timestamps, phone numbers (caller and recipient), call outcomes
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 4)
1.3 Information from Third Parties
We may receive information about you from third-party services you connect to our platform, such as:
- Calendar services (Google Calendar, Outlook)
- CRM platforms (Salesforce, HubSpot)
- Payment processors (Stripe)
2. How We Use Your Information
We use the information we collect for the following purposes:
- Provide and Maintain the Service: To operate, maintain, and improve our AI receptionist platform
- Process Transactions: To process your payments and manage your subscription
- Communications: To send you service updates, technical notices, security alerts, and support messages
- Personalization: To customize your experience and provide tailored AI responses
- Analytics and Improvement: To analyze usage patterns and improve our Service
- AI Training: To train and improve our AI models (with appropriate anonymization and safeguards)
- Compliance: To comply with legal obligations and enforce our Terms of Service
- Marketing: To send you promotional materials (you can opt out at any time)
- Customer Support: To respond to your inquiries and provide technical support
3. Call Recording Disclosure
Important: Our AI receptionist service records telephone calls for quality assurance, training, and service delivery purposes. By using our Service or by having your calls handled by our AI receptionist, you acknowledge and consent to the following:
- Recording Notice: All calls handled by AVRYai may be recorded. Callers are informed at the beginning of each call that the call may be recorded.
- Purpose of Recording: Recordings are used to provide accurate transcriptions, improve AI performance, ensure quality, and resolve disputes.
- Storage: Call recordings are stored securely and encrypted. Retention periods vary by subscription plan (typically 30-90 days).
- Access: Account holders can access their call recordings and transcripts through their dashboard.
- Deletion: You may request deletion of specific recordings by contacting us at founders@avry-ai.com.
- Legal Compliance: We comply with all applicable federal and state laws regarding call recording, including two-party consent requirements where applicable.
If you do not consent to call recording, please inform the AI receptionist at the beginning of your call, and you may be transferred to an alternative service method.
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:
- Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS
- Data Storage: All data is stored on secure servers with encrypted databases
- Access Controls: Strict access controls and authentication measures for our team members
- Regular Audits: Regular security audits and vulnerability assessments
- Compliance: SOC 2 Type II compliance and GDPR readiness
- Backup and Recovery: Regular data backups and disaster recovery procedures
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Service and store certain information. Cookies are small data files stored on your device.
4.1 Types of Cookies We Use
- Essential Cookies: Required for the Service to function properly (e.g., authentication, security)
- Analytics Cookies: Help us understand how users interact with our Service (e.g., Google Analytics)
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Track your browsing activity to show you relevant ads
4.2 Managing Cookies
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. You can manage cookie preferences through your browser settings.
6. Third-Party Services
Our Service integrates with and uses third-party services to provide functionality. These third parties have their own privacy policies governing the use of your information:
- Twilio: Provides telephony infrastructure for voice calls, SMS messaging, and phone number provisioning
- Vapi: Provides voice AI platform infrastructure for real-time conversational AI
- Anthropic (Claude AI): Powers our conversational AI capabilities
- ElevenLabs: Provides text-to-speech voice synthesis
- Deepgram: Provides speech-to-text transcription services
- Stripe: Processes payment transactions securely
- Amazon Web Services (AWS): Provides cloud infrastructure, data storage, and computing services
- Google Analytics: Tracks website usage and analytics
- Calendar Services: Integrates with Google Calendar, Outlook, etc.
- CRM Platforms: Integrates with Salesforce, HubSpot, etc.
We encourage you to review the privacy policies of these third-party services. We are not responsible for the privacy practices of third parties.
7. Data Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf (e.g., hosting, analytics, payment processing)
- Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets
- Legal Requirements: When required by law, court order, or government regulation
- Protection of Rights: To protect our rights, privacy, safety, or property, and that of our users
- With Your Consent: When you explicitly consent to share your information
We do not sell your personal information to third parties for marketing purposes.
8. Data Retention
We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Account Data: Retained while your account is active and for 90 days after account closure
- Call Recordings and Transcripts: Retained according to your plan (typically 30-90 days) unless legally required otherwise
- Financial Records: Retained for 7 years for tax and accounting purposes
- Analytics Data: Aggregated and anonymized data may be retained indefinitely
9. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
8.1 General Rights
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete personal information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Data Portability: Request a copy of your data in a structured, machine-readable format
- Opt-Out: Opt out of marketing communications at any time
- Withdraw Consent: Withdraw consent where we rely on consent to process your information
8.2 GDPR Rights (EU/EEA Users)
If you are in the European Union or European Economic Area, you have additional rights under GDPR:
- Right to object to processing of your personal data
- Right to restrict processing of your personal data
- Right to lodge a complaint with a supervisory authority
8.3 CCPA Rights (California Residents)
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your rights
8.4 Exercising Your Rights
To exercise any of these rights, please contact us at founders@avry-ai.com. We will respond to your request within 30 days.
10. Children's Privacy
Our Service is not intended for use by children under the age of 13 (or 16 in the EU). We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.
11. International Data Transfers
Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our Service, you consent to the transfer of your information to the United States and other countries.
We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy, including the use of Standard Contractual Clauses approved by the European Commission for transfers from the EU.
12. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date at the top of this Privacy Policy
- Sending you an email notification (for material changes)
Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of such changes. We encourage you to review this Privacy Policy periodically for any updates.